Innovative Therapeutics Pvt. Ltd.
Innovative Therapeutics Pvt. Ltd. (“ITPL”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, submit an enquiry, fill out a form, respond to a campaign, communicate with us, or otherwise interact with ITPL.
1. Information We Collect
Depending on your interaction with us, we may collect:
- Name
- Email address
- Phone/mobile number
- Company, hospital or organization name
- Designation or professional information
- City, state or other location information provided by you
- Product or service interests
- Enquiry, comments and message details
- Information voluntarily submitted through our website forms
- Technical information such as IP address, browser type, device information and website usage information, where applicable
You may generally browse our website without providing personal information unless a particular feature or service requires it.
2. How We Collect Information
We may collect personal information when you:
- Submit a contact or enquiry form
- Request information about our products or services
- Request a product demonstration
- Register for an event, conference, workshop or other activity
- Respond to an advertisement or marketing campaign
- Communicate with us through phone, email, SMS or WhatsApp
- Subscribe to product updates or other communications
- Otherwise voluntarily provide information to us
We may also collect limited technical and usage information through cookies and similar technologies.
3. How We Use Your Information
We may use your information to:
- Respond to enquiries and requests
- Provide information about our medical equipment, devices, products and services
- Arrange product demonstrations, meetings or follow-ups
- Provide customer and technical support
- Communicate regarding orders, installations, servicing, warranties and other business requirements
- Maintain customer and business relationships
- Send product updates, event information and promotional communications where permitted
- Improve our website, products, services and customer experience
- Maintain website and information security
- Comply with applicable legal and regulatory requirements
Where consent is required for a particular activity, we will seek appropriate consent.
4. Marketing Communications
Where you have provided appropriate consent, or where otherwise permitted under applicable law, ITPL and its authorized representatives may contact you regarding relevant products, services, demonstrations, events, updates and promotional offers through channels such as Call, SMS, Email or WhatsApp.
You may request to stop receiving marketing communications from us at any time by using an available opt-out mechanism or by contacting us.
Commercial communications will be undertaken subject to applicable Indian telecommunications and commercial communication requirements.
5. Consent and Withdrawal
Where ITPL relies on your consent to process personal information, such consent will be sought for the relevant purpose.
You may withdraw your consent for future processing, where applicable, by contacting us using the details provided below.
Withdrawal of consent will not affect processing lawfully carried out before the withdrawal or information that ITPL is otherwise required or permitted to retain under applicable law.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide website functionality, understand website usage, improve performance and enhance your experience.
Third-party analytics, advertising or embedded services may also use cookies or similar technologies where applicable.
You may manage cookies through your browser settings and, where available, through our website’s cookie controls.
7. Sharing of Personal Information
We may share personal information where reasonably necessary with:
- Authorized ITPL employees and representatives
- Service providers supporting our website, IT infrastructure and business operations
- Communication and marketing service providers
- Authorized distributors, business partners or service partners where required to address your enquiry
- Government authorities, regulators, courts or other parties where disclosure is required by applicable law
ITPL does not sell your personal information to third parties for their independent marketing purposes.
8. Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss or destruction.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, our legitimate business and record-keeping requirements, and applicable legal or regulatory obligations.
When personal information is no longer required, it may be deleted, anonymized or otherwise handled in accordance with applicable requirements.
10. Your Rights
Subject to applicable Indian law and the relevant provisions being in force, you may have rights concerning your personal data, including the ability to:
- Request information about the processing of your personal data
- Request correction, completion or updating of your personal data
- Request erasure of personal data where applicable
- Withdraw consent where processing is based on consent
- Raise a grievance regarding the processing of your personal data
Requests can be submitted to ITPL using the contact details below.
11. Third-Party Websites
Our website may contain links to third-party websites, platforms or services.
ITPL is not responsible for the privacy practices, security or content of third-party websites. We encourage you to review their respective privacy policies before providing personal information.
12. Children’s Personal Data
Our website and services are primarily intended for healthcare professionals, healthcare institutions, distributors, business partners and other adult users.
We do not knowingly seek to collect children’s personal data through our general business enquiry forms. If such information is identified, it will be handled in accordance with applicable law.
13. Changes to This Privacy Policy
ITPL may update this Privacy Policy periodically to reflect changes in our business practices, services, technologies or applicable legal requirements.
Any updated version will be published on this page with a revised “Last Updated” date.
14. Contact Us
For questions, privacy requests, withdrawal of consent or grievances concerning your personal information, please contact:
Innovative Therapeutics Pvt. Ltd.
8/467/2A1, Nehru Street,
2nd Cross Road, 4th Lane,
Arthi Nagar, Saraswathi Nagar,
Thirumullaivoyal, Chennai, Tamil Nadu, India
Email: info@itplmedical.com
Website: www.itplmedical.com
By using our website or voluntarily submitting information through our forms, you acknowledge that you have read this Privacy Policy. Where consent is required, ITPL will seek it through an appropriate affirmative action.
